Toontoom online radio streams from Ghana . serving you music from various genres . Enjoy exclusive live mixes and parties from the globe. Click below and listen live
TOONTOOM RADIO ONLINE PRIVACY POLICY
1. Who We Are
Data Controller:
ToonToom Radio
[Osu, Accra, Ghana]
Contact Email: [djblack@blaqbone.com] [privacy@toontoomradio.com
2. Information We Collect
We collect information you provide directly and information collected automatically.
a) Information You Provide
| Activity | Data Collected |
| Creating an account | Name, email address, password, country |
| Submitting a dedication | Name, message text, optional location |
| RSVPing to an event | Name, email, ticket tier, payment details (via Stripe) |
| Hosting an event request | Name, email, phone, venue address, event details, payment |
| Purchasing merch | Name, shipping address, email, payment details (via Stripe) |
| Contacting us | Email address, message content |
b) Information Collected Automatically
| Data Type | Purpose |
| Device information (model, OS, language) | App performance, compatibility |
| IP address (hashed where possible) | Security, regional content, analytics |
| Listening activity (streams, tracks, duration) | Service improvement, music licensing reports |
| Approximate location (if enabled) | Listener map during live events |
| Crash logs and diagnostics | App stability |
c) Third-Party Services We Use
| Service | Purpose | Data Shared |
| Radio.co | Audio streaming | IP address, listening data |
| Stripe | Payment processing | Payment details (we never store card numbers) |
| Captivate.fm | Podcast hosting | Listening data for podcasts |
| Mux | Video hosting | Viewing data for video content |
| MongoDB Atlas | Database hosting | All account and app data |
| Resend/SendGrid | Transactional email | Email address, message triggers |
3. How We Use Your Information
We use your data to:
- Stream live radio and provide core app features
- Manage your account and membership (ToonToom Passport)
- Process RSVPs, event hosting requests, and merch orders
- Display listener locations during live events (only if you opt in)
- Moderate dedications and live chat
- Send push notifications for live events and updates
- Comply with music licensing and legal reporting obligations
- Improve app performance and user experience
- Prevent fraud, abuse, and security threats
We do not sell your personal data. Ever.
4. Legal Basis for Processing
We process your data under the following legal grounds:
| Basis | Example |
| Consent | Push notifications, listener map, marketing emails |
| Contract | Account creation, ticket purchases, memberships |
| Legal Obligation | Music licensing reports, financial records |
| Legitimate Interest | App security, service improvement, fraud prevention |
5. How We Share Your Information
| Recipient | Why |
| Service providers (listed above) | To operate the platform |
| Music licensing bodies | APRA AMCOS, PPCA, GHAMRO, or equivalent — as required |
| Law enforcement | When legally required |
| Business transfers | In case of merger or acquisition (you will be notified) |
6. International Data Transfers
ToonToom Radio is based in Ghana, but our listeners and some service providers are global. If your data is transferred outside Ghana, we ensure appropriate safeguards are in place, such as:
- Data processing agreements with service providers
- Use of providers with strong international security standards
- Compliance with Ghana’s Data Protection Act, 2012 (Act 843)
7. Data Retention
| Data Type | Retention Period |
| Account data | Until you delete your account, then 30 days |
| Payment records | 7 years (legal/financial requirement) |
| Dedications and chat messages | 2 years for moderation records |
| Listening analytics | 36 months, then aggregated/anonymized |
| Event RSVPs | 3 years after event |
8. Your Rights
Under Ghana’s Data Protection Act and applicable international laws, you have the right to:
- Access — Request a copy of your personal data
- Correction — Fix inaccurate or incomplete data
- Deletion — Request removal of your data (subject to legal obligations)
- Objection — Object to processing based on legitimate interest
- Restriction — Limit how we process your data
- Portability — Receive your data in a machine-readable format
- Withdraw Consent — For optional features like push notifications or location sharing
To exercise any of these rights, email us at [privacy@toontoomradio.com].
We will respond within 14 business days, as required by Ghanaian law.
9. Data Security
We implement appropriate technical and organizational measures, including:
- Encryption of data in transit (TLS) and at rest
- Access controls and role-based permissions
- Regular security reviews of our infrastructure
- Secure payment processing via Stripe (we never store card details)
- Incident response procedures
No system is 100% secure, but we work continuously to protect your data.
10. Children’s Privacy
ToonToom Radio is intended for listeners aged 16 and older. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.
11. Cookies and Tracking
Our website and app may use:
- Essential cookies — Required for core functionality (player, login)
- Analytics cookies — To understand how listeners use the platform
- No advertising trackers — We are ad-free by principle
You can control cookies through your browser settings. Our app does not use third-party advertising SDKs.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will:
- Notify you in the app or via email
- Update the “Last updated” date above
Continued use of ToonToom Radio after changes means you accept the updated policy.
13. Complaints
If you have concerns about how we handle your data, contact us first at [privacy@toontoomradio.com] [djblack@blaqbone.com]
If you are in Ghana and unsatisfied with our response, you may contact:
Data Protection Commission, Ghana
[Insert DPC contact details — www.dataprotection.org.gh]
14. Contact Us
ToonToom Radio
Accra, Ghana
Email: [djblack@blaqbone.com]
Website: toontoomradio.com